Jira Service Management

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","sharedPortalName":"Quantum Brilliance","userInitialAnnouncementHeader":"Jira Service Management migrating to Managedesk Service Desk","userInitialAnnouncementMessageWiki":"Dear Team,\nAs part of our IT Announcement regarding the transition from Jira Service Management to ManageEngine ServiceDesk Plus (SDP), we would like to share some important updates:\nKey Updates:\nCreation of Tickets in Jira:\nTicket creation in Jira Service Management has been disabled and no new tickets can be submitted through Jira portal. New Web Portal for Ticket Creation: Going forward, please use the new SDP web portal at <a href=\"https://help.quantum-brilliance.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.quantum-brilliance.com</a> for all service requests and report incident. You can also find this link under \"QB Bookmarks > IT Support Services > *NEW* IT Support Portal\" in Chrome and Edge browsers on company-managed Windows devices. Full Transition Date: The full transition to SDP will be completed on 4th December at 12:00 PM (Australian Time). Ticket Transfer to SDP: We are currently reviewing all active and pending tickets in Jira. These will be migrated to SDP upon request. Our team will be reaching out to discuss how your open or pending tickets will be moved to the new system.\nNext Steps: Please start using the new ManageEngine ServiceDesk Plus portal at <a href=\"https://help.quantum-brilliance.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.quantum-brilliance.com</a> or email us at itsupport@quantum-brilliance.com for all new service requests. For questions, regarding ticket migration, our team will be reaching out to assist you.\nWe appreciate your cooperation and understanding during this transition. If you have any questions or need assistance, don't hesitate to contact us at itsupport@quantum-brilliance.com or reach out via the new portal.\nBest Regards, IT Support","translations":{"en-US":{"helpCenterTitle":"How can we help you? ","sharedPortalName":"Quantum Brilliance","announcementHeader":"Jira Service Management migrating to Managedesk Service Desk","announcementMessage":"Dear Team, \n\nAs part of our IT Announcement regarding the transition from Jira Service Management to ManageEngine ServiceDesk Plus (SDP), we would like to share some important updates:\n\n\n\nKey Updates: \n\nCreation of Tickets in Jira:\n\nTicket creation in Jira Service Management has been disabled and no new tickets can be submitted through Jira portal.\nNew Web Portal for Ticket Creation:\nGoing forward, please use the new SDP web portal at https://help.quantum-brilliance.com for all service requests and report incident.\nYou can also find this link under \"QB Bookmarks > IT Support Services > **NEW** IT Support Portal\" in Chrome and Edge browsers on company-managed Windows devices.\nFull Transition Date:\nThe full transition to SDP will be completed on 4th December at 12:00 PM (Australian Time). \nTicket Transfer to SDP:\nWe are currently reviewing all active and pending tickets in Jira. These will be migrated to SDP upon request.\nOur team will be reaching out to discuss how your open or pending tickets will be moved to the new system.\n\nNext Steps: \nPlease start using the new ManageEngine ServiceDesk Plus portal at https://help.quantum-brilliance.com or email us at itsupport@quantum-brilliance.com for all new service requests.\nFor questions, regarding ticket migration, our team will be reaching out to assist you.\n\nWe appreciate your cooperation and understanding during this transition. If you have any questions or need assistance, don't hesitate to contact us at itsupport@quantum-brilliance.com or reach out via the new portal.\n\nBest Regards,\nIT Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c4590","helpCenterTitleColor":"#dce4da","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e6ee5dfb-bbab-4539-acfc-38604d285407/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjk3NWUzNC0wM2Y1LTQ3ODktOGE5NS03MmIyMDNkYWM0OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2ZWU1ZGZiLWJiYWItNDUzOS1hY2ZjLTM4NjA0ZDI4NTQwNyI6WyJyZWFkIl19LCJleHAiOjE3MzQwMDM1NjQsIm5iZiI6MTczNDAwMjk2NH0.wJjQx6K1gfUk9z4cYCYC6mcRx8IxcXT8_QoVDZvEGCU&client=26975e34-03f5-4789-8a95-72b203dac48f&height=300&mode=fit","bannerMediaApiFileId":"e6ee5dfb-bbab-4539-acfc-38604d285407","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://internal.support.quantum-brilliance.com/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":false,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"","loginAnnouncementMessage":"","loginAnnouncementLocale":""}}

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